HOW TO USE THIS TOOL AND GET HELP!

Use SPECIFIC WORDS and NOT full SENTENCES in the search!

Get Instant Help from our Documentation!  Typing into the search field:

• Typing into the search field allows the system to try to provide a Help article based on what you are asking.
  • Then, based on what words you use, the system tries to provide the best answer.  
  • Less words is better; otherwise, it is trying to match to all of your words.  The space only has enough room for 128 characters.
• Typing in the search field does NOT send the question to our Team, it just helps you search in our documentation.

To send a question to our Support Staff:

• You must click on the word Ask at the top of the purple window or Get Help at the bottom of the search list.
  • Once that window opens, you can ask a more descriptive question.  The more clear info, the better chance we have of being helpful right away for you!
  • Be sure to confirm your email is correct! Many people submit a case and enter their email incorrectly. As a result, we cannot respond to them.
  • Be sure you are contacting us from the same email that is associated with your Empower 2000 account. If you contact us from a different email address, we may not be able to find your information.
• That will send the question directly to our Support Team.

‪To leave a voicemail our Support Staff:

• You can call (540) 445-1463‬
  • Please understand that this will go to voicemail and we are not able to return calls any faster than we do emails.
  • Be sure to leave helpful information regarding how we can help.

Notice!

• Please understand that our Help documentation does not have specific information on specific courses.  You would submit a question to us to assist you.
• Our support staff is happy to help, but we do not operate 24x7 because we have limited staffing.  We are generally staffed 7:00 AM to 5:00 PM Eastern Time, Monday through Friday.  Sometimes staff reviews cases outside of those times, but it is NOT the typical.
• Our standard response goal is within 2 business days, but we work to get back to everyone sooner. Please be patient with us through the process.