Password Reset is Not Working for Teachable
I have reset my password and it still won't let me login!
When people report this issue, testing in another browser allows them to log in.
As a result, the issue is not typically with the Teachable app, but with whatever environment that you may currently trying to access it in.
Since there are many things that can affect the way a browser impacts the use of things like Teachable, (such as updates, extensions, etc) we cannot troubleshoot individual environments.
Sometimes, the browser retains form data that might be different from the data you are trying to enter. Please try these steps to resolve the issue.
Things that you can try:
- Try using the passcode option instead.
- Remember that the code is good for 10 minutes. So if the email does not come right away, wait 10 minutes before requesting another one.
- Remove Browser Add-ons
- Restart your browser
- Restart your device
- Try another browser
- Try another device
If your Internet Browser has add-ons or you are not sure and want to know how to shut them off:
- Firefox
- Microsoft Edge
- Safari
- Chrome:
- On your computer, open Chrome.
- At the top right, click More. > More tools > Extensions.
- On to the extension you want to remove, click Remove.
- Confirm by clicking Remove.