Support Response Time

We want to respond to you as quickly as we can, but our staffing is limited.

Our Goal:

• Respond within 1 business day* for all billing related items
• Respond within 1 business day* for all time sensitive items
• Respond within 2 business days* for all other types of requests

Disclaimer:

• For Emails and messages sent from the purple Help Window:
  • We will prioritize our emails as best we can based on the priorities we assess to each.  
• Voicemails:
  • PLEASE leave a message so we know why you called!
  • If you do NOT leave a message, then we won't attempt a callback.  

* A business day for Empower 2000 is considered Monday - Friday [8:00 AM - 5:00 PM] (Eastern Time) excluding national US holidays.